Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and services.

What materials are used in Olivia Jewelry pieces?

We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure longevity and a premium finish.

How should I care for my jewelry to prevent tarnishing?

To maintain your jewelry's shine, avoid contact with perfumes and water. We recommend storing each piece in its original Olivia Jewelry pouch when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.

Do you offer a warranty on your products?

Yes, every Olivia Jewelry purchase comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey.